Shipping Policy
At Tan's Toys, we strive to make your online shopping experience as seamless and delightful as possible. This shipping policy outlines important details about how we process and deliver your orders, as well as our returns procedure.
Delivery Times
We process all orders within 1-2 business days. Once processed, orders are shipped via major carriers with expedited shipping options available at checkout. Please allow the following transit times:
- Australia: 3-7 business days
- Rest of World: 7-20 business days
Shipping Rates
Shipping rates are calculated at checkout based on your destination and order weight.
Tracking Your Order
Once your order ships, you'll receive a shipping confirmation email with a tracking number to follow your package's journey to your doorstep.
Damaged or Missing Items
We take great care in packaging your items, but accidents can happen. If you receive a damaged item or there are items missing from your order, please contact us at hello@tanstoys.com.au within 7 days of delivery, and we'll be happy to resolve the issue promptly.
Returns
We want you to be delighted with your Tan's Toys purchase, but if you need to return an item, our hassle-free returns policy has you covered:
- You have 28 days from delivery to initiate a return
- Items must be unopened, unused, and in original packaging
- Email hello@tanstoys.com.au with your order number to start the process
- Once approved, we'll provide a prepaid return label
- Refunds are issued to the original payment method after inspecting the return
For more details, please review our full Online Returns & Refunds Policy.
If you have any other questions about shipping or returns, our customer service team is available at hello@tanstoys.com.au to assist you. Happy shopping!